Delvelopment of a new leadership and conversation culture
Impetus to the project
Due to a number of challenges (e.g., high expectations from the parent company, challenging market environment or sharp decline in sales, high fluctuation at the management level) while maintaining day-to-day business, the organization's collective identity in terms of powerful leadership should be awakened, taking into account the organization's proud history.
To this end, an attractive leadership self-image including significant assumption of responsibility by the executives should be developed.
In addition, leaders should be mobilized to....
create an intrinsic motivation to actually improve their own leadership quality.
become more open to an exchange among themselves regarding their own leadership challenges.
learn together and ultimately develop a shared leadership culture.
What we did
An intervention architecture closely coordinated with the customer and tailored to the company's needs was designed, implemented and continuously optimized through regular iteration loops. Key components were:
Workshop with top management to agree the framework and take overall responsibility.
Introduction of resonance and focus groups as a mouthpiece to the team and for quality assurance of the process
Large group events with over 100 managers
Cross-level calibration rounds and various workshop formats
Accompanying communication concept to support the positive momentum (e.g. video addresses)
Experience and result
We are pleased that we were apparently able to provide the impetus for a cultural change. This is evidenced by feedback such as that from an employee who has been with the company for 30 years: "That was great, it was the first time we really talked and listened to each other!"
A new culture of dialog was created through the introduction of leadership processes and tools for over 200 managers at all levels. The attitudes thus created are subsequently having an impact on employees throughout the organization.
What our client says
subject:RESOUL is a consultancy that understands how to create concepts tailored to the needs and language of the client and implement them in a very direct and refreshing way. The consultants have the competence to adapt to the very different skills and needs of a large organization and convey content authentically with a large pool of pictorial and structural methods and techniques.
Especially in the area of cultural values, a realistic concept was developed at Buderus Edelstahl. During the implementation, a lot of sensitivity and very good, practicable methods, such as the calibration concept between manager and employee, were used to create a tool that is understandable and learnable for the organization and will now be a fixed component of our management work.
I would also like to emphasize the professional feedback to us, the client, on the framework conditions and consistent attitudes that are necessary for the success of such a culture change project. The flexibility in the program design has enabled us to let a broad mass of people participate in this program without great expense in maintaining an account operation.
Michael Walter, Managing Director